Privacy Policy

Who We Are

POP.clinic is a patient-driven recovery coordination platform operated by iTheraputix. We connect surgeons, physical therapists, equipment providers, and patients on a single platform so nothing falls through the cracks between the operating room and the living room.

Information We Collect

When your healthcare provider enrolls you or you use our platform, we may collect:

• Account information — name, email address, phone number
• Clinical information — surgery date, procedure type, diagnosis, recovery protocol assigned by your provider
• Recovery data — daily check-in responses, symptom reports, exercise activity, and conversations with the AI recovery assistant
• Usage data — pages visited, session duration, device type, and IP address

For clinical staff, we collect your name, email address, and login activity.

How We Use Your Information

• Deliver your personalized recovery program and daily guidance
• Surface symptom trends and flag clinical concerns to your care team
• Provide exercise instructions and equipment support
• Authenticate your identity when you access the platform
• Improve the platform based on aggregate usage patterns

Who Sees Your Information

Your information is shared with:

• Your care team — the surgeon, physical therapist, and other providers involved in your recovery, as determined by your enrolling provider
• Service providers — we use third-party services for hosting, email delivery, and AI-assisted guidance. These providers process data on our behalf

We do not sell personal or health-related information.

We may disclose information when required by law or to protect the safety of our users.

How We Protect Your Information

POP.clinic is a patient-driven recovery coordination platform. We are not a HIPAA-covered entity. We protect your information with encrypted connections, provider-scoped access controls, and rate-limited authentication. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. For formal compliance requirements, contact us directly.

Cookies

We use session cookies to keep you logged in. We do not use third-party advertising or tracking cookies.

Your Choices

You can request access to, correction of, or deletion of your personal information by contacting us at the address below. Deletion requests will be processed in coordination with your healthcare provider, as some information may be necessary for continuity of care.

Children

POP.clinic is designed for adult patients recovering from surgery. We do not knowingly collect information from individuals under 18.

Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.

Contact

Questions about this policy: hello@pop.clinic